- Go to www.pademobile.com. A link to sign-up is found at the top right of the page. Enter your information.
- SMS: Send a text “sign up” to 50505 (Telcel and Movistar) or send a text “sign up” to 55512 (Iusacell)
- Exchange: after you complete the App download and your mobile number has been registered, by agreeing to the terms you are automatically signing up to Pademobile.
- At 7 Eleven: " Servicios de Prepago/ Más Servicios Electrónicos/ Pademobile/ Alta"

If you have not received an SMS when signing up through our Web, please try signing up by SMS.

Pademobile is a multiservice account. Some of the services we provide are: - Send money to a mobile phone number.
- Send gift cards.
- Mobile top-up.
- Utilities payment service.
- Shop online or at brick-and-mortar retailers that accept Pademobile.

The balance in your Pademobile account is independent of the airtime available on your mobile phone. In order to be able to use our services, you must reload your account or link it to another wallet.

- Credit or debit cards
- Bitcoin wallets: Coinbase or Blockchain

Go to www.pademobile.com.
Click My account/Activity

Go to www.pademobile.com.
Click My Account
Click User Profile

Go to www.pademobile.com.
Click My Account
Click Wallets

Go to www.pademobile.com.
Click Wallets
Click on the star located to the right of the wallet you want to select as default.

As many as you want.

Pademobile does not have any fees for integration or maintenance and there are no mínimum balances. The cost varies depending on the services utilized by the customers.

- Gift cards: no fees to Pademobile user
- Purchase at affiliates: no fees to Pademobile users
- Mobile top up: no fees to Pademobile users
Bills: fees vary depending on the service. The cost will be provided before the transaction is completed.

Wallets:
* There is a fee for using a non-Pademobile wallet (except for purchases)
- Debit and credit cards: 3.5% + IVA
- Bitcoin wallets: exchange rate applies at the time the transaction is completed.

The Pademobile account is highly secure. We are committed to protecting the information of our users. We have three security features: your mobile phone , a secret PIN and a numerical passcode you receive via an SMS and that is only valid for 5 minutes. We have an anti-fraud model and operate with encrypted codes.

- To reset your PIN: Go to www.pademobile.com / Click Sign In / Click Forgot Your Password / Enter your mobile phone number to receive a new PIN via SMS.
- To change you PIN: Log in to your account. / Click My Account. / Click User Profile. / Under Change PIN, enter your new PIN / Click Save.

Your Pademobile account is PIN protected thus restricting access. Additionally, your Pademobile account is cancelled when the mobile phone number is cancelled.

The balance may be transferred to your new mobile phone number. You must submit a request to Pademobile Customer Service. Once your account is validated, the balance transfer will be completed.

Please contact Pademobile customer service

- 7-Eleven: at “Servicios de Prepago - 9. Ms Mas Servicios Electrónicos”
- Extra, Farmacias del Ahorro, Farmacias Benavides and more: at the Paynet menu, select Paynet, the cashier has to type the word MOBILE followed by your 10-digits mobile phone number.
- Make a deposit to Pademobile account at any Banamex and Banorte branch. You must reference your 10-digits mobile phone number.
Banamex: CLABE ACCOUNT CODE: 002180477601549424 ACCOUNT NAME:ALTERNATIVAS INNOVADORAS EN MEDIO DE PAGO S.A. DE C.V. BANK NAME: BANAMEX BRANCH: 4776 ACCOUNT NUMBER: 154942
Banorte: CLABE ACCOUNT CODE: 072 180 006717472954 ACCOUNT NAME: ALTERNATIVAS INNOVADORAS EN MEDIO DE PAGO S.A. DE C.V. BANK NAME: BANORTE BRANCH: 2115 ORO SENA ACCOUNT NUMBER: 0671747295

All reload options are updated in real time, except for those made at a bank. When reloading your account by making a deposit through Banorte or Banamex, the balance will be updated in approximately two(2) hours . Deposit must be made during business days. Deposits made on holidays or weekends will be reflected in your balance the next business day.

- For web accounts: click Add a Card
- For Exchange Messenger: click Pademobile Wallets

The process of validating a credit or debit card takes approximately half (1/2) hour. We will send your bank account two small deposits of less than MXN$1. You must call your bank or credit card company directly to verify the charges. Enter these deposits on the Pademobile website without decimals.

Except when making purchases online or at a brick-and-mortar retailer, there is a fee of 3%+IVA when you choose to pay with any of the cards linked to your Pademobile account.

To make payments using the credit or debit cards linked to your Pademobile account, you must first certify the account by logging into www.pademobile.com or through Exchange Messenger.

There are no fees when making purchases online or at a brick-and-mortar retailer with your Pademobile account.

All reload options are updated in real time, except for those made at a bank. If you reloaded your Pademobile account by making a deposit through a bank and your Pademobile account balance does not reflect the new balance, please contact our Customer Service.

The payment amount is posted within 24 hours of completing the transaction. You must contact the utilities provider and supply them with the payment authorization number that we sent to you.

- $1 to $150: $ 2.00 MXN
- $151 to $500: $ 7.00 MXN
- $500 and up: $ 15.00 MXN

If you send money using a debit or credit card, there is a fee of 3% + IVA.

Certifying your account allows the ability to use your wallets to have access to any of the services offered by Pademobile.

Users have two options to certify their accounts:
- Via Web: Log in to www.pademobile.com / Click on “Certify your account!” located on the bottom left side of the page.
- Via Exchange Messenger: Go to Settings / Click on “Certify your account!”